With a career spanning customer support, technical specialization, and project leadership, I bring a comprehensive, end‑to‑end perspective to telematics solutions. I began in frontline support, gaining firsthand insight into customer needs and operational challenges, and advanced into a Technical Specialist role delivering complex system expertise and tailored solutions. Today, as a Project Manager, I lead cross‑functional initiatives to design, implement, and optimize telematics programs that enable customers to achieve measurable results in compliance, safety, analytics, reporting, and productivity. I am driven by aligning technology with business strategy to deliver scalable, customer‑centric outcomes.